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Warranties

Although quality craftsmanship is paramount, we understand that our gear gets ridden hard, exposed to the elements and put through punishment of the world’s hardest-charging riders. Our general warranty policy covers manufacturing and craftsmanship defects for our products purchased new (receipt required) within the last year.

 

WARRANTY GUIDELINES

If a product is found defective by Mofour, in its sole discretion, Mofour’s only responsibility shall be limited to credit, repair or replacement of the defective product. Mofour will not be responsible for any losses, damages, costs and expenses (including reasonable attorneys’ fees) as a result of loss or use of product.

This warranty is subject to the following limitations:
• The warranty applies only to Mofour products purchased from Authorized Mofour Dealers and is valid for the original purchaser only,

• Mofour warrants all products, with some exceptions, sold by Mofour to be free of defects in material or workmanship for the time period of one year from the date of purchase,

• All warranty claims must be accompanied by the original purchase receipt and must clearly identify the dealer, date of purchase and the item,

• Repaired or replaced products are covered for the remainder of the original warranty only,

• All products submitted to Mofour for warranty inspection must have a reference number (return authorization number) which will have been provided by the warranty department,

• If the product needs to be returned to Mofour, the customer is responsible for the cost of shipping products freight prepaid and insured. Mofour assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.

 

BOARDS

Things covered:
• Delamination of top sheet and base as determine by Mofour,
• Manufacturer’s defect as determined by Mofour.

Things NOT covered:
• Cosmetic issues including discolored graphics, top sheet dents or chips including excess sun exposure,
• Board damage resulting from improper mounting of boots, the use of incorrect mounting hardware, or the mounting of non-Mofour boots,
• Any problem resulting from misuse, abuse, contact or impact (on any surface or object including water) or neglect,
• Damage made by any board modifications,
• Normal wear and tear,
• Damage caused by anything other than defects in material or workmanship,
• Damage from improper storage and handling,
• Damage from natural causes, such as hurricanes, tornadoes, floods and storms,
• All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Mofour.

 

BINDINGS

Things covered:
• Seam stitching,
• Hooks,
• Binding parts cracking/breaking, not due to misuse, abuse, or neglect.

Things NOT covered:
• Damage caused by anything other than defects in material or workmanship,
• Sole delamination caused by heat exposure,
• Cosmetic imperfections,
• Damage caused by improper mounting of boots or the use of incorrect mounting hardware,
• Improper storage and handling damages,
• Normal wear and tear,
• Damage due to natural causes, such as hurricanes, tornadoes, floods and storms, etc.

 

HOW TO FILE A WARRANTY

Step 1.
Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty.

  • Normal wear resulting from standard usage that occurs over time.
  • Any problem resulting from misuse, abuse, impact (on any surface or object including water) or neglect.
  • Damage to product resulting from improper care or unnecessary roughness.
  • Parts or hardware that were lost or have gone missing AFTER receiving your shipment.

To see a full list please see the warranty guidelines below. If your product needs repair parts from normal wear and tear or lost items please see write us at info@mofourwakeboards.com. If you have any questions please contact us.

Step 2.
You need to write us a full report for the damage/defect you are claiming. Send us purchase details, your info (name, last name, address, email, phone number, town, country), the product name, model, size, year and also send us pictures of the product. We want to see you back on your Mofour gear almost as much as you want to use it, but please be patient we will work to get your case resolved as quick as possible. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.

Step 3.
We will contact you with further instruction. *Return shipping on warranty claims is the responsibility of the buyer. Mofour will cover shipping charges on all items replaced or repaired under warranty.

You will need to provide photos of the damaged product, description of how the damage occured, your purchase receipt, invoice or charge receipt from an authorized Mofour Dealer that clearly identifies the dealer, date of purchase and the item. Send everything written above to buy@mofourwakeboards.com with an email subject Warranty Claim.