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Orders & Returns

Return Policy

You have 30 days from the date of delivery to return product you bought on free of charge.*


  1. Pack all product(s)** that you wish to return in a box.
  2. Send your purchased items via any delivery company or write us to schedule a pick up at your location.
  3. We send you an email once the parcel has been received at our warehouse. You will receive a second email confirming your refund once it has been processed.

ATTENTION: Returns are not free. Customer is responsible to deliver products back to our address (Moplan d.o.o., Tratnikova 14, 3331 Nazarje, Slovenia) on their own expenses. You can send the purchased items with any delivery service or you can write us and we can arrange our delivery service to pick up items at agreed location.

*Please go to our Terms & Conditions for more information.

**Any product that is returned without the promotional item(s) included with the original transaction (gift with purchase) will have the initial value of the promotional item deducted from the refund amount.